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Our Returns Policy

We hope that you are pleased with your purchase from Scorpio Systems, however we do understand that occasionally you may need to return goods to us. We've set out below the main reasons why goods tend to be returned, so please read all of the categories and follow the returns process which you feel applies to you.

 

Please note that our Returns Policy for Consumers does not affect your statutory rights. You can get more information about your statutory rights from the Citizens Advice Bureau (www.citizensadvice.org.uk) or Consumer Direct (www.direct.gov.uk). We reserve the right to inspect the goods and verify any fault(s) and/or any damage.

 

Goods Are Faulty On Arrival
If you find that your goods are faulty on arrival, then you are entitled to a repair, replacement or a refund. Please note that for some goods it may be disproportionately costly to repair those goods, and so where this is the case, then we will give you a replacement or a refund.

Goods Become Faulty During Use
If your goods become faulty after delivery, we strongly recommend that you contact the manufacturer directly for a warranty repair or replacement. This is often the quickest way to have a fault resolved. For example in some cases, manufacturers provide a special full on-site service and/or telephone help facilities for your convenience. Alternatively you can contact us directly if the goods do not conform to the contract made between us.

Please note that in some cases it may be disproportionately costly to repair the goods, and so where this is the case, then you will receive replacement goods.

Goods Damaged On Arrival
If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please also contact us within 7 days with details of the damage. This will help us considerably in raising the matter with our appointed courier. Once the damaged goods have been received back into our warehouse, then we will replace them. In most cases, where goods are being returned to us due to damage on arrival, then a repair is simply not practicable.

Goods Not As Ordered
If you receive goods from us that differ from what you have ordered, then we strongly recommend that you notify us as soon as possible.

Goods Or Order Duplicated
In the event that that your order or goods have been duplicated by mistake, then please notify us as soon as possible.

If You Have Simply Changed Your Mind
If you have ordered goods from us, but then simply decided that you wish to cancel your order, then you are entitled to do so and have any money that you have paid to us refunded, provided that (a) the goods have not been in your possession for more than 7 Working Days after the day on which you received the goods ('Working Day' means all days other than Saturdays, Sundays and public holidays); and (b) you tell us in writing (preferably using our on-line returns tool) that you wish to cancel your order.

You will receive a refund via your original payment method as soon as reasonably practicable, but no later than 30 days after the cancellation of your order has been received by us in writing.

If we collect the goods from you, we may charge you for the cost of collection (and we may if we wish deduct this from your refund).


Packaging Goods for Return
Please note that it is in the interest of all parties to ensure that any faulty goods being returned to us are sufficiently packaged to protect against loss and/or damage during carriage, handling and/or sorting. Therefore, when you intend to return any faulty goods, we strongly recommend that you do so in their original packaging (assuming that the original packaging is not damaged).

Where it is not possible to use the original packaging, then please ensure you package and cushion the goods to provide protection against any reasonably predictable shocks, puncturing, scratching and/or damage that may occur during carriage, handling and/or sorting.

Returning Goods
Before we can accept any goods back we must issue you with a Returns Authorisation Number. This number is to be written prominently on the outside of the package. This is so we can easily identify your package on return and process it efficiently. Goods will NOT be accepted back without a RAN. To get your RAN and include information on who you are, details of your order and invoice number, a description of what item(s) you wish to return and information on why you wish to make a return.

 

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